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Terms & Conditions

use of the sites

We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

user submissions

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

acceptance of orders & price

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.

Trademarks & Copyrights

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved.


In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices, in operating the Site, your sole and exclusive remedy is to discontinue using the Site.


The price of the Goods and/or Services shall be the price stated in PresentCreation’s website at the time which the Buyer makes its offer purchase to PresentCreation. The price excludes the cost of delivery charges, any applicable goods and services tax, value added tax or similar tax which the Buyer shall be liable to pay to PresentCreation in addition to the price.

terms of payment

The Buyer shall be entitled to make payment for the Goods pursuant to the various payment methods set out in PresentCreation’s website. The terms and conditions applicable to each type of payment, as contained in PresentCreation's website, shall be applicable to the Contract.

Online Banking

By choosing this payment method, the Buyer shall transfer the payment for the Goods to the account (specified on Payment page) for the total amount of the Buyer’s purchase (including any applicable taxes, fees and shipping costs). The transaction must be payable in Ringgit Malaysia. PresentCreation, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time.


(i) We aim to deliver the Product to you at the place of delivery within 7-14 days, upon payment receipt and confirmation on pre-production artworks (if any).

(ii) We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

(iii) Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

(iv) We deliver in our standard packaging.

(v) For the time being, the delivery coverage is within Malaysia only. 

mistaken orders

If buyer discover that he/she have made a mistake with the Order after you have submitted it to the Site, please contact us immediately. We will try our best to process buyer request with the conditions that the order has not been processed or the goods have not been made.

refusal of orders

We reserve the right to withdraw any Products from this Site at any time and/or remove or edit any materials or content on this Site. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.

We will not be liable to you or any other third party by reason of our withdrawing any Product from this Site, whether it has been sold or not, removing or editing any materials or contents on this Site or for refusing to process or accept an Order.

orders cancellation by customers

If you wish to cancel your order (payment was still not made) please contact our Customer Service Team as indicated in our contact page. No cancellation fees shall be applicable.

However, in the following conditions, orders cancellation shall not be accepted:

- Payment has been made for the goods

- Goods have been started for processing or it has been made


Unfortunately, we are not able to accept returns as our goods sold are customized/personalized solely you. However, if you wish to return due to unsatisfactory of our goods, you are suggested to speak to our customer services team here for resolution. 

faulty products

(i) All Product descriptions, information and materials posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.

(ii) Product image as seen on the Site may slightly differ from the actual Product that you receive.

(iii) If the item buyer receive is faulty, please contact our Customer Service Team and provide your Order number, your name and address, evidences (e.g. photos or videos) of the faulty product, and also specify whether you require a refund or a replacement.

(iv) Upon receipt the feedback, we will examine it and advise you on the status of the replacement or refund (if any) via email as soon as practicable.

(v) We may at its discretion refuse to process a replacement/exchange order however may offer a refund as a compensation.